Ms. Rose is a senior level Program and Project Manager with global experience managing compliance, IT governance, and full lifecycle application development and deployment on multi-platform environments. She has managed the implementation of financial ERP systems, and numerous CRM, BPM, workflow automation, and document management solutions for companies in Europe, Asia and the Middle East. 

Her experience includes the management and implementation of back-office, CRM, and ERP system releases in the finance, healthcare, and various other industries. She has facilitated the deployment of new system features and functionalities to support accounting, sales and inventory functions. She has participated on SOx projects consisting of design assessments, remediation, testing and validation of controls related to IT activities and tasks. She has collaborated with vendors and internal teams during development of test criteria based on CoBIT and ITIL methodologies.

Her experience also includes resolution of Tier 1 client escalated issues and she has negotiated price, milestones and SLA’s on contracts for projects and statements of work for IT related consulting solutions. She is experienced in implementing change, configuration, release, and problem management processes to manage product upgrades and remediation efforts for companies in Asia and the US.

Ms. Rose has implemented multi-site PMO's and established scorecard templates, policies and procedures to establish oversight and reporting of quarterly results of IT related tasks based on ROI. She works with stakeholders to identify, assess and mitigate project risks, putting in place mechanisms to monitor risk over the project lifecycle. She has managed the deployment of enterprise-wide risk management processes that involved multiple offices across 14 countries and established performance metrics utilizing Six Sigma, ITIL and CMM to monitor delivery of IT solutions.

Specialties

Enabling Business Transformation through Technology, Managing large, complex IT initiatives, Project/Program Management, Communications, Solution/System/Information Architect, Functional/Business Analysis, Business Process Analysis/Optimization/Reengineering, Workflow Automation, IT Governance/Compliance, Risk Management, Change Management,  Document/Information Management

Applications

• Siebel CRM, PRM, SFA – Customer Relationship Management, Partner Relationship Management, Sales Force Automation, Call Center, Help Desk, Sales, Partner Recruitment, Enrollment, Profiling, Contracts, Renewal, Entitlement, Portal, Mobile Sales, Field Service, Order Capture, CRM Warehouse, Portal Pack, Enterprise Portal, Interaction Manager

• PeopleSoft CRM – Sales Force Automation – Sales, Mobile Sales, Order Capture, CRM Warehouse, portal Pack, Enterprise Portal, Interaction Manager

• Clarify CRM – Call Center, Clear Support, Clear Logistics, Clear Contracts, Clear Sales

• Computron Software – GL, AP, AR, FA, Billing, Focus 2000 Financial Reporting, EPIC Report Writer

• AXS-One – Workflow Automation, Document Management, COOL

• Other Exposures – Oracle 9i, 11i, Oracle CRM, FileNet Imaging, PeopleSoft GL, PeopleSoft HR, DB Trader, PKS, JD Edwards, Upshot, Applix, SalesLogix, Salesforce.com, E.piphany

Methodologies/Frameworks/Best Practices

PMBOK, Waterfall, Siebel eRoadmap, PeopleSoft Compass, Six Sigma, ITIL, SDLC, ISO 9001-Perform, CoBIT, COSO, SEI/CMM 

Domestic Financial Services Clients

Atlantic Bank, Bankers Trust, Barclays Bank, Chase, Chemical Bank, County NatWest Bank, Deutsche Bank, Deutsche Bank Real Estate, Federal Reserve Bank of Boston, Goldman Sachs, JP Morgan, Manufacturers Hanover Trust, Nations Bank 

Domestic Clients

AKZO Salt, Blue Cross/Shield Arizona, Cap Gemini Corporate, Cintas, Corporation for Open Systems, Digex, Eastdil Advisors, Everen, EZ Communications, Grumman Data Systems, HealthNet, Honeywell, LA County Sheriff’s Dept., McDougal Littell, Norfolk & Dedham Insurance, NYC - Mayors Office of Operations, Oxford Development, Pacific Telesis, Peat Marwick, RTG Consulting, Ruan Transportation, Russell Athletic, Scholastic Book Fairs, Sealand, Tyco,  Toys-R-Us, Wang, Wang WISC

International Clients

Canadian Broadcasting (Canada), Deutsche Bank (Japan), Hewlett Packard (Germany), Hutchinson Paging, Ltd. (Hong Kong), Jardine Matheson & Co., Ltd. (Hong Kong), Mobil Oil (Egypt), Odyssey International (Hong Kong), P.T. Great River (Indonesia), P.T. Lautan Luas (Indonesia), P.T. Matahari Putra Prima (Indonesia), Pemex Oil (Mexico), Sanyo Securities (Singapore)

Government Clients

Dept. of Consumer Affairs, Dept. of Correction, Dept. of Cultural Affairs, Dept. of Environmental Protection, Dept. of Probation, FDNY, Office of Labor Relations, Office of the Mayor, Taxi & Limousine Commission

 Education and Certifications

 Highlights

ATIBA Technology Solutions – Senior Program Director                                                                  1999 - Present

• Proficient in all phases of full life-cycle application development – planning, discovery, configuration and development, quality assurance, testing, user training, release management, configuration management, system deployment, change management, identification of interfaces and dependencies, risk management, data migration, data conversion.

• Implemented and managed PMO’s to establish oversight and coordination to deliver projects on time, on budget, and in adherence to quality methodologies, frameworks, and best practices.

• EMEA PMO – responsible for performance scorecard, mentoring project managers, review and validation of project plans, creation of project structures to facilitate communication and delivery, managed and coordinated a team of 25-45 PM’s and system integrators, regionalized requirements.

• Managed IT team in centralizing HR, Payroll, Benefits, Time, and Labor functions for six unique lines of business across the US and Puerto Rico; developed strategy, functional requirements, current state, future state and specification documents, and provided comprehensive inventory of twenty-four IT systems and 500+ interfaces being consolidated.

• Proficient in performing business and functional analysis, development of 'current-state' and 'future-state' artifacts.

• Developed interface diagrams, identified gaps, and developed statement of work and strategy documents relating to data conversion, data gathering, infrastructure, risk management, interfaces, reporting, security, testing, hosting services, release management, global data warehouse.

• Managed and coordinated selection of SFA (sales force automation) system for approximately 500 internal sales and field sales users across 17 US locations, established project office, defined project scope, established vendor selection criteria and process for selection, developed RFP and hosted bidders’ conference, gathered, analyzed, and documented ‘current state and future state’ functional and technical requirements, managed vendor process and assisted in negotiation of CRM solution.

• Project Manager – manages project plan, selection of project team consisting of both functional and technical resources, establishes concise tasks of limited duration, establishes metrics to monitor project success, meeting facilitation, and participates in high level strategy meetings.

• Unified multiple processes using automated workflow methodologies and tools to improve efficiency and effectiveness and ensure compliance with regulatory requirements.

• Established new reporting structures to support current workflow processes, minimize rework and duplication of effort.

• Developed SOx design assessment templates to standardize data gathering efforts of IT controls.

• Implemented CoBIT control objectives and modified controls to ensure compliance with SOx 404.

• Collaborated with multi-site teams in 14 countries to manage remediation of failed SOx IT controls.

• Identified and implemented tools to improve Change Management and Release Management to control and track software and hardware upgrades and releases.

• Performed IV&V's for numerous New York City Government Agencies.

• Managed the assessment to determine the rollout and timing of ITIL Change Management and Release Management processes.

• Created the test plans to validate levels of compliance and adherence to SOx Sections 404 and 302.

• Identified and recommended solutions to remediate non compliant SOx controls based on CoBIT .

• Created financial models to assess economic feasibility & ROI on implementing IT solutions .

• Conducted workshops to identify risk factors and developed strategies to mitigate and control risk.

• Identified critical success factors and established metrics to monitor project success .

• Managed the development of all interface design & customization of Clarify and Siebel CRM/PRM solutions to PeopleSoft HR, GL, and FileNet Imaging solutions.

• Managed the conversion and migration of data from legacy systems, ensuring accurate data mapping .

• Managed multiple s/w configuration environments; development, testing, UAT, staging, production.

• Managed and assessed the inventory of reports across the enterprise to identify and eliminate redundancies, prioritized the development of required reports, and identified reports that could be eliminated by utilizing standard queries.

• Conducted enterprise reengineering study to redesign procurement processes to decrease cycle time, increase efficiencies, eliminate redundant and non-value added tasks, reduce system down time.

Cap Gemini America – Director and Sr. Consultant                                                                             1994 to 1999

• Managed teams on global scale during assessment and implementation of systems & solutions.

• Managed EURO conversion for nine business lines at acclaimed financial institution – scope included identifying and managing thousands of interfaces and system dependencies, setup of infrastructure and management of NYC command center for conversion weekend, ensured successful conversion and validation of all financial applications and instruments within 72 hr window.

• Negotiated scope changes and determined cost variances resulting from agreed upon changes.

• P&L responsibility for development of national practice to provide consulting services for Computron Financial, BPM-Workflow Automation, Document Management and COLD solution.

• Developed standardized project management implementation guidelines for delivery of Computron solutions in adherence to ISO 9001 standards.

• Initiated and participated in negotiation of $5 million service-delivery outsourcing opportunity.

• Served as liason between business organizations and technical teams during requirements gathering, design, development, training and testing of IT solutions.

• Conducted workshops to identify risk factors and developed strategies to mitigate and control risk during project implementations.

• Managed CMM PMO of quality consultants for financial services client moving from CMM level 2 to level 3, putting in place processes, procedures and developing templates for capturing and reporting enterprise wide metrics for software quality and process improvement.

• Directly responsible for mentoring Equities and Derivatives project managers and establishing new templates and procedures for CMM controls and metrics.

• Managed the implementation of BPM, Document Management & Workflow Automation systems.

Computron Software – Director and Sr. Consultant                                                                            1986 - 1994

• Managed the global deployment of multi-currency, multi-company financial systems in NYC, Hong Kong, Japan, Egypt, Austria, Indonesia, Singapore and other locations, regionalizing requirements where necessary.

• Managed the deployment and replacement of over 75 legacy systems for clients in the US and around the globe.

• Installed software, set-up instances, configured applications, developed financial reports.

• P&L responsibility & hands-on experience in all phases of application implementation, including project management, business analysis, software installation, design, configuration, testing, user training, system deployment, risk identification and mitigation, backup and contingency plans.

• Managed the implementation and upgrade of numerous Computron financial systems, including GL, AP, AR and FA, and the analysis and development of management and financial reports.

• Managed the implementation and deployment of financial, BPM/CRM, Workflow Automation, COLD, & Document Management solutions for numerous clients in the US, Europe, Middle-East, and Asia.

• Conducted facilitative sessions to gather data & develop ‘current and future state’ documentation.

• Worked with developers to build system prototypes to assist in communicating requirements to users .

• Conducted multiple feasibility studies to determine ROI on implementation of financial, document management, and workflow solutions.

• Managed the development of closed loop processes to ensure timely resolution of escalated underwriting issues and insurance claims.

•  Managed the conversion and migration of data from legacy systems, ensuring accurate data mapping.

• Provided sales support; provided expertise to demo products at Corporate Leaders Forums (C-Level Clients); demoed products at AIIM and other industry IT conferences.